We are aware that online shopping has its own rules. There is no possibility of trying on or "tangible" contact with clothing. Therefore, for each product purchased from us, you can try it on and withdraw from the contract within 14 days from the date of receipt of the package, if the product does not meet expectations.
WITHDRAWAL FROM THE AGREEMENT BY ONLINE AT YOUR OWN COST
- 1) Send to the e-mail address of our store using this form short information about the intention to return the product to the address of our office.
2) Make a document yourself or download a ready form. On the form, complete all data related to the order (customer data, subject, order date, date of return, invoice number for refund).
a) If you marked the invoice when placing the order, attach it to the returned product.
b) Remember to enter the invoice number to which you want to return the payment correctly and clearly, sign the document - documents without a signature will not be accepted.
3) Send the package to one of our points "store locator".
The refund will be made immediately, not later than within 14 days from the date of withdrawal from the sales contract.
In the event of withdrawal from the contract, the return shipping cost is borne by the buyer - the seller is not obliged to pay the shipping costs.
If you are a consumer, in accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), you can withdraw from the contract without giving any reason within 14 days from the date of taking possession of the goods. Remember that you are responsible for reducing the value of the goods as a result of using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Remember that the returned goods should be unchanged, unless a change was necessary in the ordinary course of business, which means that in order to check the nature, characteristics and functionality of the goods, you should handle the goods and check them only to the extent possible in a stationary store (e.g. the Customer should only try on the Product, but should not use it). The possibility of withdrawing from the contract within 30 days on the above-mentioned principles does not infringe or in any way limit the consumer's rights arising from the Act on Consumer Rights.